FAQ Shipping

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

All orders are processed within 1 to 3 business days after receiving your order confirmation email  (excluding weekends and holidays).  Orders received on Fridays after 2:00 P.M. PST will be processed on Monday. You will receive another notification when your order has shipped.

HOW IS MY ORDER SHIPPED?

Standard Orders: All standard packages are shipped USPS or UPS (at the discretion of Full Potential Educational Resources) and usually arrive within 5 - 7 business days after processing.  Please allow 1-3 days for processing.

  • We offer Free Shipping on standard packaged orders over $49. 
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  • Some of our products require additional shipping time/and or charges.  Oversized, heavy, and specialty products will be charged actual freight and could incur additional charges.  A truck icon will appear in your cart for those specific products.  At checkout, under shipping, a message will appear *you will be contacted with actual shipping rates.  Please continue with your purchase and we will contact you regarding your shipping costs.

UNDELIVERABLE MAIL: Customers are responsible for reshipping costs due to incorrect address entered at checkout.  Please make sure you enter the correct address including state, city, zip code, and apartment or suite number if it applies.  We are not responsible for items returned to sender by the USPS or UPS because the address is not found or no mail receptacle.

We are not responsible for any lost or stolen items or packages.  If your package arrives damaged, you must notify us in 24 hours from the day you received the item at support@shopfullpotential.com.

HOW DO I CHECK THE STATUS OF YOUR ORDER?

When your order has shipped, you will receive an email notification from us which will include the tracking number you can use to check its status.  Please allow 48 hours for the tracking information to become available.

Returns

Full Potential Educational Resources appreciates your support of our small business.  If you need to initiate a return, please contact us at support@shopfullpotential.com.  Return requests must be made within 30 days of delivery.  

Returns must have a Full Potential Educational Resources return authorization number prior to return. 

No credit will be allowed on returned merchandise not in saleable condition and may be subject to a 20% restocking fee. Discontinued, final sale, made to order, drop ship, and special order items may not be returned.